Courier help
Obstacles and assets
The things along the route that slow a courier down or need to be found fast – stairs, gates, barriers, mailboxes and emergency equipment.
The basics
Why obstacles and assets are worth mapping.
What is an obstacle?
Something on the approach that blocks or slows a courier, like stairs, a gate or a road barrier. Obstacles explain why an address takes longer than the map suggests.
What counts as an asset?
Things you need to find on site, like mailboxes, signs and trash collection points, and equipment first responders rely on.
Why do emergency assets matter?
Fire and rescue crews use the same data. Knowing where the fire hose outlet or evacuation point is before they arrive saves time when it counts.
How many HappyPoints do I get?
Each approved obstacle or asset earns 7 HappyPoints, and a photo 20 more.
Which types exist
Pick the type that tells the next courier how to prepare.
Which types can I choose?
Stairs, gate and road barrier for the approach. Mailboxes, sign and trash collection for things to find. Emergency exit, fire hose outlet, fire truck parking and evacuation point for first responders.
How do I map a long run of stairs?
As a single point. One pin per object is enough.
Should I map temporary things?
No. Only map what's permanent – skip roadworks, skips and parked vehicles.
How do I add one in Companion?
Tap Add, expand Obstacles & assets, pick the type and drag the pin onto the object. Then save it.
What happens when I place it on a path?
Stairs, gates and road barriers placed on an entrance path are linked to it, so the next courier sees them as a step in the directions. The confirm bar shows when that will happen.
Does it need to belong to an address?
No. If you're close to an address, Companion attaches the nearest one – otherwise it saves as a standalone asset.
Should I add a photo?
Yes. A photo lets the next courier recognise the gate or the mailboxes straight away.
After you submit
Every suggestion is reviewed by Happypath before it's published.
What happens after I save a suggestion?
It shows as an amber pin on the map and goes to Happypath for review. Its HappyPoints stay pending until it's approved.
Can I change or delete a pending suggestion?
Yes. Tap the amber pin on the map to move it or delete it while it waits for review.
What if my suggestion is rejected?
You'll see why in your contribution history in Companion. Rejected suggestions earn no points, but you're welcome to fix it and submit again.
Can I get paid for this?
Yes. Approved paid contributors cash out their HappyPoints. Start earning now and apply once you have a few approved suggestions.
Still have a question?
Ask other couriers in the WhatsApp community, or email us and we'll get back to you.