Frequently asked questions
Questions about Happypath, answered
How Happypath gets couriers, visitors and emergency crews to the right door, what each product does, what it costs and how we handle the data.
What is Happypath?
Happypath gives directions to the door, not just the address. We know which entrance to use, the walking path from the street and what's at the door – photos, floor, doorbell, stairs and gates – and give that to couriers, visitors and emergency crews in the tools they already use.
Who is Happypath for?
Couriers and delivery companies, web shops, property managers and site operators, the public sector, and residents who want their door to be easy to find. Each of them gets Happypath in a product made for the way they work.
How is Happypath different from ordinary maps?
Ordinary maps stop at the address pin, often the middle of the building or the street outside. Happypath picks up where they stop: where to park, which entrance to use, how to walk there from the road and what's at the door.
Does Happypath replace my navigation app?
No, it adds the last metres. Companion has Google turn-by-turn navigation built in, and if you'd rather drive with Google Maps, Waze or Apple Maps, Companion opens it for you.
Where does Happypath work?
Happypath is built in Oslo and works on addresses across Norway. Door information grows with every collection link and courier suggestion. Address search follows the country on your account – get in touch if you need Happypath somewhere else.
What is Happypath Companion?
The navigation app for people who deliver. Google turn-by-turn gets you to the street, then Happypath takes over for the last metres: the walking path to the entrance, door photos, floor and doorbell. It also reads stop lists from a photo or PDF and sends collection links.
What does Companion cost?
Every plan has the whole app. Free unlocks door-level directions for up to 5 addresses a day on your device. Premium is 49 NOK per active device per month, billed to your company. Enterprise adds private data sets, API access and bulk data. Daily unlocks reset at midnight UTC.
Which phones does Companion run on?
Android and iPhone. Download it free from Google Play or the App Store.
What if an address has no door information yet?
Send the recipient a collection link by SMS or any messaging app, right from the address or the stop. They mark the entrance and the path on their phone, and the next time anyone navigates there, it's known.
Can I add doors and paths I find myself?
Yes. Add a missing door, a better path, a parking spot or a gate, with a photo, and earn HappyPoints. Our team reviews every suggestion before it's published, and if one isn't, you see why.
How do I set up Companion for my team?
Company admins manage it all under Company in Companion. Invite drivers with a QR code or a four-character code, set up how your collection links look and follow active devices in the Partner Portal.
What is a collection link?
A link with your brand that you send to a recipient, resident or tenant. On their phone they pick their unit, mark the entrance, add details like floor and doorbell, and draw the path from the road. It takes a few minutes.
Does the recipient need an app or an account?
No. The link opens in any phone browser, with no app and no login.
Which languages does the collection flow speak?
Eleven: English, Norwegian, Swedish, Danish, Finnish, Polish, Lithuanian, Romanian, Ukrainian, Turkish and Spanish. Your own welcome and thank-you texts can be translated for you.
How do I send collection links?
From Companion at an address or a stop, from Dashboard with one link per apartment or tenant, in your web shop with Checkout, or from your own systems through our API. You send the link yourself, in your own SMS, email or app.
Can the recipient fix mistakes later?
Yes. The same link can be opened again to correct a wrong floor or a moved entrance.
For businesses and the public sector
Checkout for web shops, Dashboard for property, and our APIs.
How does Happypath work in a web shop checkout?
Happypath Checkout is a React component for your checkout. The shopper picks who is receiving and which entrance the courier should use, and you save a door id and a directions link with the order. If the door isn't mapped yet, the shopper can show it right away or get a link to finish later.
Can we map our own buildings?
Yes, with Happypath Dashboard. Property managers and site operators map doors, access paths, parking and obstacles on a satellite map, then share a directions link with couriers, service staff and visitors.
Does Happypath have an API?
Yes. The REST API creates collection requests and returns the entrance, walking path, tenant and door photos. You share the collection link through your own SMS, email or app. API access is switched on per account, and keys, docs and usage live in the Partner Portal.
Can AI assistants use Happypath?
Yes. Our MCP server lets ChatGPT, Claude, Cursor and other MCP clients look up entrances and explain the last metres with photos and a Happypath map. Suggested corrections are reviewed before they're published.
Can municipalities and emergency services use Happypath?
Yes. We offer services, software and datasets to municipalities, government agencies and emergency services. The same entrance and path information helps fire, police and ambulance crews find the right door quickly.
Data and privacy
What we store, who sees it and how we keep it right.
I received a collection link. What is it for?
A company that delivers to you or visits you uses Happypath so its couriers can find your door. What you add describes how to reach the entrance, not you as a person, and it helps the next courier, visitor or emergency crew too.
What information does Happypath store?
How to reach a door: entrances, the path from the street, stairs, elevators, gates, barriers and parking, photos of the entrance, and practical details such as floor and doorbell.
Is Happypath a register of people?
No. We store entrances, paths and access details, not who lives or works there. The privacy policy explains how Happypath AS handles data across our services.
Who can see the information?
What's collected is shared by default so every courier benefits, or kept private to your organisation if you need it. Partners read the data with API keys they control.
How do you keep the information accurate?
Every door and path carries its source and a quality score, so you know where it came from and how fresh it is. Our team reviews courier suggestions before they go live, and recipients can reopen their link to fix mistakes.
Getting started
Where to begin, whoever you are.
How do we get started as a company?
Tell us about your operation and where arrivals go wrong today, and we'll show you Happypath on your own addresses. Couriers can download Companion and start right away on the free plan.
I'm a resident. How do I make my door easy to find?
Log in with Vipps on our residents page. We open a collection link for your registered address, and you mark the door and the path in a few minutes. We only ask Vipps for your address.
Is there a Happypath community?
Yes. Couriers and residents each have a WhatsApp community where you can ask questions, share tips and hear about new features.
How do I contact Happypath?
Use the contact form or email hello@happypath.no. You'll find us at Colletts gate 43 in Oslo.
Still have a question?
Tell us about your use case, your addresses or the systems you work in, and we'll help you find the answer.